How Square Helped a Chic Manchester Restaurant Get Faster and Fairer in its Operations
Since opening in Manchester, Kitten has quickly become a popular spot for Japanese-inspired food and cocktails. Creative director Rosie Bell credits much of their success to Square’s business tools. How exactly did Square help Kitten grow?
Easy Inventory Management
Starting in a tough economic climate, Kitten needed efficient operations from day one. Square’s POS solutions enabled them to manage their diverse menu seamlessly, updating items instantly without disrupting service. This flexibility has been crucial in meeting customer demands.
Streamlined Checkout
For Kitten, the customer experience is crucial. With Square Reader, they offer quick, easy, and flexible payment options. This efficient system enhances customer satisfaction, ensuring every visit is smooth and enjoyable.
Access to Real-time Insights
Square Dashboard provides valuable insights into customer preferences, helping Kitten refine their offerings and keep popular items available. This approach helps Kitten understand what their customers like, reward repeat customers, and drive positive word of mouth.
Operational Efficiency
Square’s cashless payment system saves time and reduces errors, while real-time data tracking helps Kitten monitor stock levels and plan accordingly. The system also simplifies tip management, ensuring staff receive 100% of the tips they are due, making the tipping system more efficient.
Effective Staff Deployment
Square’s reporting features allow Kitten to deploy staff based on historical data, ensuring the right team members are available during peak times without overstaffing.
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